Profiting From Services And Solutions

Profiting From Services and Solutions PDF
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Author: Valarie A. Zeithaml
Publisher: Business Expert Press
ISBN: 1606497499
Size: 48.28 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 132
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Designed for executives of companies that manufacture or sell products and students in an MBA program, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. You might view services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation from the competition, increased share of customer budget, and improved customer satisfaction, loyalty, and lock-in; but the authors visualize the transition from products sold to services rendered and identify the challenges that leaders will face during the transformation. Inside, the authors provide a framework—the service infusion continuum—to describe the different types of services and solutions that a product-rich company can offer beyond warranties, call centers, and websites that support customers in their use of products.


Infoworld

InfoWorld PDF
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Author:
Publisher:
ISBN:
Size: 80.49 MB
Format: PDF
Category :
Languages : en
Pages : 52
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InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.


H R 4489 The Fehbp Prescription Drug Integrity Transparency And Cost Savings Act

H R  4489  the FEHBP Prescription Drug Integrity  Transparency  and Cost Savings Act PDF
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Author: United States. Congress. House. Committee on Oversight and Government Reform. Subcommittee on Federal Workforce, Postal Service, and the District of Columbia
Publisher:
ISBN:
Size: 62.45 MB
Format: PDF, Kindle
Category : Government employees' health insurance
Languages : en
Pages : 225
View: 1900



Agenda Profiting From The Asia Pacific Dynamo

Agenda  Profiting from the Asia Pacific Dynamo PDF
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Author:
Publisher:
ISBN:
Size: 80.10 MB
Format: PDF, Mobi
Category : Asia
Languages : en
Pages :
View: 1894



Market Based Solutions For Air Service Problems At Medium Sized Communities

Market based Solutions for Air Service Problems at Medium sized Communities PDF
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Author: USGPO Staff
Publisher:
ISBN:
Size: 32.57 MB
Format: PDF, Mobi
Category : Aeronautics, Commercial
Languages : en
Pages : 259
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The Service Quality Solution

The Service quality Solution PDF
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Author: David A. Collier
Publisher: Irwin Professional Publishing
ISBN:
Size: 15.93 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 310
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All organizations want to increase productivity, profits, and market share through quality improvement. The Service/Quality Solution presents a service management approach to building competitive advantage and surviving the pressures within today's marketplace. This book shows readers how to think service management, to make more strategic decisions and develop effective approaches to data analysis and performance measurement.


Understanding And Profiting From Intellectual Property

Understanding and Profiting from Intellectual Property PDF
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Author: D. Yang
Publisher: Springer
ISBN: 1137094664
Size: 42.93 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : en
Pages : 313
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A new look at the strategic and managerial issues surrounding intellectual property (IP) and international commercialization in the international market. An updated version which provides practitioners and analysts with guidelines and an action framework on how to benefit from IP.


Profiting Through Association Marketing

Profiting Through Association Marketing PDF
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Author: Gary C. Teagno
Publisher: Irwin Professional Pub
ISBN:
Size: 59.49 MB
Format: PDF
Category : Business & Economics
Languages : en
Pages : 270
View: 7022

This book gives readers an inside look at associations and the techniques they can use to reach their members. This premier guide thoroughly examines the association market--including motivation, decision making, and ``hot buttons.'' Readers will also find: case studies and examples from actual companies and associations in addition to key association personnel; resource appendixes that include associations able to assist in marketing; information on how to develop a marketing proposal specifically for associations--including a sample proposal; all the aspects of an association that makes it the ideal partner.


Profiting From Change In The U S Payments System

Profiting from Change in the U S  Payments System PDF
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Author:
Publisher:
ISBN:
Size: 77.42 MB
Format: PDF
Category : Banks and banking
Languages : en
Pages : 85
View: 7257



Strategy From The Outside In Profiting From Customer Value

Strategy from the Outside In  Profiting from Customer Value PDF
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Author: George Day
Publisher: McGraw Hill Professional
ISBN: 0071760784
Size: 28.43 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : en
Pages : 304
View: 1338

Make customer value a C-Suite priority for lasting profits and growth While the Great Recession ravaged the balance sheets of long-standing leaders in their respective industries, many companies have actually gained market share, grown revenues and profits, and created more value for customers. These are not flash-in-the-pan companies—world-beaters one year and stragglers the next. They are companies like Johnson & Johnson, Procter & Gamble, Fidelity, Cisco, Philips, Walmart, and Amazon. The success of these organizations isn’t the result of a brilliant strategy for bad times; it’s the outcome of a highly effective long-term strategy that manages the company from the outside in. In Strategy from the Outside In, George S. Day and Christine Moorman explain that the key to such lasting and highly profitable success is the ability to compete on and profit from customer value. It means operating from the outside in. It means always building strategy on market insight, and ensuring that every part of the company puts customer value first. Applying years of research, Day and Moorman illustrate that an outside-in view requires constant vigilance and focus on four customer value imperatives: Be a customer value leader Innovate new value for customers Capitalize on the customer as an asset Capitalize on the brand as an asset Day and Moorman take you from theory to practice, with an emphasis on real world stories, practical models, and useable metrics so that you can profit from customer value. From the outside in.